Frequently Asked Questions

Teletherapy is similar to in-person therapy but with the convenience and comfort of your home!

First, prioritize finding a space where you’re alone and feel comfortable to speak freely. This could mean joining me from your bedroom, closet, or car (but please do not drive during the session or meet in a public space).

Second, make yourself comfortable! This could mean grabbing your favorite blanket, fidget toy, or a furry friend.

Third, double-check that your Wi-Fi, microphone and camera are all working.

Lastly, you’ll receive a unique link to our video call 48 hours and 15 minutes before our scheduled session.

In order to determine if I am the right clinician to meet your needs, without any financial obligation, I encourage you to schedule a free consultation here.

If you are an established client, please login to your client portal account here.

The initial session(s) will begin the assessment phase of our work together. I’ll ask you open-ended questions to understand more of your thoughts, feelings and experiences . Our sessions will either be 45 minutes or 60 minutes.

At the beginning of every session I will check in with you/y’all and ask if there’s anything top of mind to discuss. Additionally, I will always have thoughts/ideas on where the conversation can go that day.

Throughout our work together, we will continue to assess your needs, focus on specific goals, and skill build. My goal is provide you a confidential, safe and non judgmental space to explore your feelings and concerns while also providing feedback, insights, and suggest coping strategies/behavioral changes to help you achieve your goals.

Although length and frequency of appointments may vary, I typically recommend starting with weekly sessions to build momentum within our work together and towards your goals.

We will have on-going conversations to determine frequency and plan to meet less frequently as goals are being met.

I accept several forms of payment for your convenience, including private pay, Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and all major credit cards. These options provide flexibility to accommodate your financial preferences and ensure that you can access the support you need.

Yes, I do accept insurance (Aetna, BCBS, Cigna) for individual clients.

I am also able to provide Superbills (https://www.choosingtherapy.com/superbill/) for you to submit to your insurance for possible reimbursement. Please connect with your insurance company about your out-of-network benefits to see if some or all of your payments may be reimbursed.

Please provide at least 24 hours notice if you need to cancel or reschedule an appointment to avoid a late cancellation charge.

If I do not hear from you at all, this is considered a “no-show” and you will be charged the full session fee.

The No Surprises Act went into effect on January 1, 2022 to protect consumers from surprise medical bills. These surprise bills were most commonly occurring when receiving emergency (or non-emergency) services from an out-of-network provider at an in-network facility. Providers are now required to supply consumers with a Good Faith Estimate before services are received.

While legally and ethically therapists have always been required to be transparent about fees, session cost, and changes to the fee structure, the Good Faith Estimate adds an additional step to ensure providers of all services be upfront with the expected cost of treatment.

I typically work Monday evenings and Tuesday to Thursday from 12-8pm MT. During my working hours, I am responsive and easy to get in contact with via email: neha@therapywithneha.com or phone 720-509-9419.

On the days/times I am not working you are still welcome to reach out for non-emergency reasons. I will respond to you during my working hours.